Refund Policy

Last updated: July 27, 2026

At solequin.store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase (order number or receipt)

Items that are damaged, worn, or altered will not be accepted for return.

2. Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items
• Gift cards
• Items marked as final sale

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Please note that original shipping costs are non-refundable.

4. Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us within 7 days of receiving your order to arrange an exchange.

5. How to Initiate a Return

To start a return, please follow these steps:

1. Email us at support@solequin.store with your order number and reason for return.
2. Our team will respond within 1–2 business days with return instructions.
3. Pack your item securely and ship it to the address provided.
4. Once received and inspected, we will process your refund or exchange.

6. Late or Missing Refunds

If you haven't received your refund after 10 business days, please check with your bank or credit card provider first. If you still have not received it, contact us at support@solequin.store.

7. Contact Us

For any questions about our Refund Policy, please reach out to us at support@solequin.store. We're happy to help!